If your Roots watch requires service or repair follow the steps below:
Wrap your watch carefully: Wrap and package your watch carefully to protect it during mailing. Do not include your gift box as it cannot be returned to you. We encourage you to send your package certified, insured or through a traceable means of shipping, as we cannot be responsible for lost or stolen package.
Include your contact information: Include your name, complete address, and daytime phone number, fax number or email address along with a brief description of the service required.
Download printable Watch Service Forms - to be completed offline.
You may be contacted by our service representative for any additional information to allow us to process your request, or if there are any service charges.
Enclose a copy of your sales receipt: Include a copy of your sales receipt or credit card voucher clearly showing the purchase date of your watch.
Enclose shipping & handling: Enclose a credit card number (Visa or Mastercard only), cheque or money order payable to Cosmoda Corporation to cover return shipping and handling as follows (this is not a repair charge):
Other counties outside of Canada and US: USD 12.00
Return to Cosmoda: Return your Roots Watch directly to Cosmoda Corporation as follows:
In Canada or other countries:
Cosmoda Corporation
PO Box 327, Station A
Toronto, Ontario, Canada
M3M 3A6
In the USA only:
Cosmoda Corporation Service Department
c/o BCB International Inc.
1010 Niagara Street, Buffalo
NY 14213-1501 USA
(return to US post box by mail only)
In Japan and Asia:
Cosmoda Hong Kong Ltd.
Unit 1310, 13/F.,
Kwai Cheong Centre
40 – 52 Kwai Cheong Road
Kwai Chung, Hong Kong
Please allow at least four weeks for your watch to arrive back to you. This includes one week each way for mailing
For inquiries about any watch sent for service within Canada and USA, please contact 1-800-COSMODA, Ext 300 9AM TO 5PM EST. All others please call (416) 633-6303 Ext 300 or by e-mail at:service@cosmoda.com.
